Problem:
How do I cancel a service/product with you?
Solution:
This article explains how to cancel a specific service with Prolateral. If you are a channel partner or reseller then this article is not for you.
- Login to the secure clients area at https://clients.prolateral.com
- Select the "My Products & Services" menu option
- From the list of services click on the "View Details" button of the service you wish to cancel.
- This will take you to a details page where you can click on the tab labelled "Management Actions".
- Then click on the option "Request Cancellation"
- Complete the Cancellation form and click submit.
