Prolateral Consulting Ltd
Prolateral Consulting Ltd
Knowledgebase : Clients Area
   

Problem:

How do I cancel a service/product with you?

Solution:

This article explains how to cancel a specific service with Prolateral. If you are a channel partner or reseller then this article is not for you.

  1. Login to the secure clients area at https://clients.prolateral.com
  2. Select the "My Products & Services" menu option
  3. From the list of services click on the "View Details" button of the service you wish to cancel.
  4. This will take you to a details page where you can click on the tab labelled "Management Actions".
  5. Then click on the option "Request Cancellation"
  6. Complete the Cancellation form and click submit.

Problem:

How do I downgrade my outMail service?
How do I downgrade a prolateral service?

Solution:

This article explains how to downgrade a specific service with Prolateral. If you are a channel partner or re-seller then this article is not for you.

  1. Login to the secure clients area at https://clients.prolateral.com
  2. Select the Services -> My Services menu option, or click the Services widget.



  3. From the list of services click on the name of the the service you wish to upgrade.

  4. This will take you to a details page where you can click on the Upgrade/Downgrade menu item.

  5. Select the service you wish to upgrade/downgrade to and then follow the cart process.

 

 

Problem:

How do I upgrade my outMail service?
How do I upgrade a prolateral service?

Solution:

This article explains how to upgrade a specific service with Prolateral. If you are a channel partner or re-seller then this article is not for you.

  1. Login to the secure clients area at https://clients.prolateral.com
  2. Select the Services -> My Services menu option, or click the Services widget.



  3. From the list of services click on the name of the the service you wish to upgrade.

  4. This will take you to a details page where you can click on the Upgrade button.

  5. Select the service you wish to upgrade to and then follow the cart process.