Knowledgebase
Knowledgebase : outmail
PROBLEM:
Can I use outMail with Email Marketing Software Applications?
Can I use outMail with applications such as Mach5 Mailer, MailChimp,
CommuniGator, Newzapp, etc?
SOLUTION:
outMail can be used with any Email Marketing Software Application that
u...
PROBLEM:
I can't send emails via outMail through a VPN connection?
SOLUTION:
It is assumed in this article that you can send emails via outMail
normally when not connected to a VPN.
Some ISP's and VPN service providers filter/block/redirect the lowe...
PROBLEM:
Port 25 Blocking?
Cannot send emails on SMTP Port25, why?
SOLUTION:
TCP port 25 for SMTP (Simple Mail Transfer Protocol) is frequently
blocked by Internet Service Providers (ISPs), as an anti-spam
technique. Some Internet providers have recen...
Problem:
Do CC or BCC count as one message in outMail?
Solution:
No. If you send a message to a single email address that is consisted a single message to outMail.
However if you send a single email with one address on the TO: list and three addresses...
PROBLEM:
Does outMail support NDR (Non delivery report)?
SOLUTION:
By default outMail does not support NDR (Non-Delivery Reports) because
NDRs can be the cause of back-scatter spam
[http://en.wikipedia.org/wiki/Backscatter_(email)]. However we at
Prol...
PROBLEM:
How can I purchase services without a PayPal account?
How to buy services using a credit card or debit card without needing
a PayPal account.
SOLUTION:
When you add a service to the cart and then proceed to the checkout
service this will gene...
Problem:
How do I change my outmail password?
Solution:
Changing the outmail password can be done from the portal (portal.prolateral.com)
Log into the portal
Select the outmail tab from the menu
Find the desired outmail username and select e...
Problem:How do I change the port on MS Exchange 2010 SMTP Send Connector?Solution:By default the SMTP Send Connector is set to use port 25 with a Smart Host. However if you need to change the port from port 25 to port 587 then follow the below instruction...
PROBLEM:
How do I disable or uninstall the anti-spam agents on a Hub Transport
for MS Exchange 2007?
How do I disable or uninstall the anti-spam agents on a Hub Transport
for MS Exchange 2010?
SOLUTION:
This solution is for Exchange Servers runnin...
PROBLEM:
How do I install the anti-spam agents on a Hub Transport for MS
Exchange 2007?
How do I install the anti-spam agents on a Hub Transport for MS
Exchange 2010?
SOLUTION:
This solution is for Exchange Servers running without an Edge
Transport Se...
PROBLEM:
How do I reject incoming email for unknown users in MS Exchange 2003?
SOLUTION:
This solution is for Exchange Servers 2003. It is assumed your
Exchange system is already setup and configured correctly
* Start the Exchange System Manag...
PROBLEM:
How do I reject incoming email for unknown users in MS Exchange 2007,
2010, 2013, 2016?
SOLUTION:
This solution is for Exchange Servers 2007 and later and using the
anti-spam agent for exchange. This is an available feature in the Edge
Transp...
PROBLEM:
How do I reject incoming email for unknown users in MS Exchange 2013?
How do I setup a recipient filter to reject unknown users in MS
Exchange 2013?
SOLUTION:
Recipient filters work differently in MS Exchange 2013 compared to
previous versio...
PROBLEM:
How do I send an email using the outMail API in Javascript?
How do I send an email using the outMail API in jQuery?
How do I send an email in Javascript using a RESTful API?
SOLUTION:
The following example of code assumes you have already got ...
PROBLEM:
How do I send non-delivery reports (NDRs) and reject emails to
unknown users in MS Exchange 2003?
SOLUTION:
This solution is for Exchange Servers 2003. It is assumed your
Exchange system is already setup and configured correctly.
In th...
PROBLEM:
How do I set up outbound SMTP on a Windows Mobile Device?
How do I set up outMail on a Windows Mobile Device?
SOLUTION:
Follow the guide below to configure a Windows Mobile Device to send
emails using the outMail service.
Click on the START...
PROBLEM:
How do I set up outbound SMTP on Eudora OSE?
How do I set up outMail on Eudora OSE?
SOLUTION:
Follow the guide below to configure EuduraOSE to send emails using the
outMail service.
Launch Eudura from the Desktop or from the Start > All Pro...
PROBLEM:
How do I set up outbound SMTP on hMailServer?
SOLUTION:
Follow the guide below to configure hMailServer to send emails using
the outMail service.
Launch the hMailServer Administrator utility.
From the lefthand menu expland the "Settings" ...
PROBLEM:
How do I set up outbound SMTP on Microsoft Outlook 2007?
How do I set up outMail on Microsoft Outlook 2007?
SOLUTION:
Follow the guide below to configure Microsoft Outlook 2007 to send
emails using the outMail service.
Launch Outlook 2007 f...
PROBLEM:
How do I set up outbound SMTP on Microsoft Outlook 2011 for MAC?
How do I set up outMail on Microsoft Outlook 2011 for MAC?
SOLUTION:
Follow the guide below to configure Microsoft Outlook 2011 for MAC to
send emails using the outMail service....
PROBLEM:
How do I set up outbound SMTP on Microsoft Outlook Express?
How do I set up outMail on Microsoft Express?
SOLUTION:
Follow the guide below to configure Microsoft Outlook Express to send
emails using the outMail service.
Launch Outlook Expre...
PROBLEM:
How do I set up outbound SMTP on Thunderbird?
How do I set up outMail on Thunderbird?
SOLUTION:
Follow the guide below to configure Thunderbird to send emails using
the outMail service.
Launch Thunderbird from the Desktop or from the Start ...
PROBLEM:
How do I set up outbound SMTP using CakePHP?
How do I set up outbound SMTP using the email component from CakePHP?
How do I use outMail in CakePHP?
How do I use outMail with the email component from CakePHP?
SOLUTION:
The following example o...
PROBLEM:
How do I set up outbound SMTP using Perl?
How do I use outMail in Perl?
How do I set up outbound SMTP using Mail::Sendmail?
SOLUTION:
The following example of code shows you how to send an email using
outMail as the SMTP SmartHost mail relay ...
PROBLEM:
How do I set up outbound SMTP using Perl?
How do I use outMail in Perl?
How do I set up outbound SMTP using MIME::Lite and Net::SMTP_auth?
SOLUTION:
The following example of code shows you how to send an email using
outMail as the SMTP SmartH...
PROBLEM:
How do I set up outbound SMTP using PEAR::Mail?
SOLUTION:
The following example of code shows you how to send an email using
outMail as the SMTP SmartHost mail relay using the PEAR::Mail module
for php.
outMail is an authenticated SMTP rela...
PROBLEM:
How do I set up outbound SMTP using PHPMailer?
How do I use outMail in PHP?
SOLUTION:
The following example of code assumes you have already got a fully
functional webserver and the PHPMailer Classes from Worx International
[http://phpmailer....
PROBLEM:
How do I set up outbound SMTP using Python?
How do I use outMail in Python?
SOLUTION:
The following example of code assumes you have already got a fully
functional webserver and Python installed and working.
Example code outmail-python.py
...
PROBLEM:
How do I set up outbound SMTP using the .Net SmtpClient Class?
How do I set up outbound SMTP using .Net?
How do I use outMail in .NET?
SOLUTION:
The following example of code assumes you have already got a fully
functional webserver and the ....
PROBLEM:
How do I set up outbound SMTP on Joomla! CMS?
How do I set up outMail on Joomla! CMS?
SOLUTION:
Follow the guide below to configure Joomla! CMS (Content Management
System) to send emails using the outMail service.
Log into the back-end of y...
PROBLEM:
How to setup outmail (outbound SMTP) for the Exim mailserver in WHM or
cPanel?
SOLUTION:
Follow the guide below to configure Exim to use Outmail as an outbound
smarthost.
1. Login to your cPanel & WHM Admin Panel as an Administrator.
2. G...
PROBLEM:
How is a quota calculated - I don't understand the graphs?
SOLUTION:
Keeping track of time-based quotas for tens of thousands of Outmail
users is a tricky job. The way our servers ensure that we know how
much of your quota we have used is sim...
PROBLEM:
What counts towards email quota?
SOLUTION:
Each outMail service is measured on a daily quota (Please see
knowledgebase article on quota limits
[http://www.prolateral.com/kb/outmail-quota] and max burst quotas
[http://www.prolateral.com/kb/out...
PROBLEM:
How to create a Sender Policy Framework (SPF) Record to Authorise
outMail Servers to send out your Email?
SOLUTION:
Although not essential it can help make email delivery more reliable
if you create a SPF record for your domain name. This DNS...
PROBLEM:
How to determine the SMTP port used on a SmartHost in Exchange 2007 &
Exchange 2010
What SMTP port is my SmartHost using in a Exchange 2007 & Exchange
2010?
SOLUTION:
* Open EXCHANGE MANAGEMENT SHELL
Start -> Programs -> Microsoft Exchange S...
PROBLEM:
How to setup a Mail Relay in Postfix?
How to setup a SMTP Mail Relay in Postfix?
SOLUTION:
Follow the guide below to configure Postfix to use outMail as a
Internet Mail Relay.
This article already assumes your Postfix system is able to send...
PROBLEM:
How to setup a Mail Relay in Zimbra 8.0.0?
SOLUTION:
Follow the guide below to configure Zimbra to use outMail as a
Internet Mail Relay. For newer versions of Zimbra please see the "How
to setup a Mail Relay in Zimbra 8.5
[http://support.prol...
PROBLEM:
How to setup a Mail Relay in Zimbra 8.5?
SOLUTION:
Follow the guide below to configure Zimbra 8.5 to use outMail as a
Internet Mail Relay. For older versions of Zimbra please see the "How
to setup a Mail Relay in Zimbra 8.0.0
[http://support....
PROBLEM:
How to setup a SmartHost in Novell GroupWise?
How to setup a Relay Host in Novell GroupWise?
How to setup a Relay Host for Outbound Message in Novell GroupWise?
SOLUTION:
Follow the guide below to configure Novell GroupWise and the Novell
Gro...
PROBLEM:
How to setup a SmartHost in Exchange 2000?
How to setup Exchange 2000 to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to configure Microsoft Exchange 2000 use
outMail as the SmartHost and Internet Mail Relay.
This article a...
PROBLEM:
How to setup a SmartHost in Exchange 2003?
How to setup Exchange 2003 to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to configure Microsoft Exchange 2003 use
outMail as the SmartHost and Internet Mail Relay.
This article a...
PROBLEM:
How to setup a SmartHost in Exchange 2007?
How to setup a SmartHost in Exchange 2010?
How to setup Exchange 2007 to use outMail as a Mail Relay?
How to setup Exchange 2010 to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to...
PROBLEM:
How to setup a SmartHost in Exchange 2013?
How to setup Exchange 2013 to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to configure Microsoft Exchange 2013 to use
outMail as the SmartHost and Internet Mail Relay.
This articl...
PROBLEM:
How to setup a SMTP for Microsoft Visual Studio 2013 Release
Management?
How to setup a SMTP for VS2013 Release Management?
SOLUTION:
Follow the guide below to configure SMTP Server settings for Microsoft
Visual Studio 2013 Release Managemen...
PROBLEM:
How to setup a SMTP relay for Kerio Connect?
How to setup Kerio Connect to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to configure Kerio Connect
[http://www.kerio.com/connect] use outMail as the SMTP Relay.
This article a...
PROBLEM:
How to setup Chameleon-i SMTP server settings?
How to setup Chameleon-i outgoing email and SMTP relay settings?
SOLUTION:
Follow the guide below to configure Chameleon-i
[http://www.chameleoni.com/] to use outMail as the SmartHost and
Interne...
PROBLEM:
How to setup outbound SMTP on a HTC Android Phone?
SOLUTION:
Follow the guide below to configure a HTC Android phone to use outMail
as the outgoing SMTP Server.
This article guides you from adding an email account from scratch, so
the scree...
PROBLEM:
How to setup outbound SMTP on a iPad?
How to setup outMail on a iPad?
How to setup outbound SMTP on a iPad using an alternative port?
SOLUTION:
Follow the guide below to configure a Apple iPad to use outMail as the
outgoing SMTP Server.
Thi...
PROBLEM:
How to setup outbound SMTP on a iPhone?
How to setup outMail on a iPhone?
SOLUTION:
Follow the guide below to configure a Apple iPhone to use outMail as
the outgoing SMTP Server.
This article already assumes your iPhone is connected to your...
PROBLEM:
How to setup outbound SMTP on GroupMail?
How to setup outMail GroupMail?
SOLUTION:
Follow the guide below to configure GroupMail by www.group-mail.com
[http://www.group-mail.com] to use outMail as the outgoing SMTP
Server.
This article alre...
PROBLEM:
How to setup outmail (outbound SMTP) for WordPress?
How to setup outmail for WP SMTP?
SOLUTION:
Follow the guide below to configure WordPress
[http://www.wordpress.org] to use outMail as the outbound mail server
with the WP SMTP [http://wordp...
PROBLEM:
How to setup outmail for Pegasus?
How to setup Pegasus to use outMail as a Mail Relay?
SOLUTION:
Follow the guide below to configure Pegasus to use outMail as the
outbound mail server.
This article already assumes your Pegasus application ...
PROBLEM:
How to setup a Mail Relay in sendmail?
How to setup a SMTP Mail Relay in sendmail?
SOLUTION:
Follow the guide below to configure sendmail to use outMail as a
Internet Mail Relay.
This article is written for sendmail version 8.11+ and althou...
PROBLEM:
How to setup the SMTP Extension for Magento 2?
SOLUTION:
Follow the guide below to configure the SMTP Email Extension to use
outMail as the SMTP Provider in Magento 2.
For Magento 2 support please visit www.magento.com
[https://magento.com]...
PROBLEM:
How to use an alternate SmartHost SMTP port in Exchange 2007 and
Exchange 2010
How do I change SMTP port on a Exchange 2007 SmartHost?
How do I change SMTP port on a Exchange 2010 SmartHost?
SOLUTION:
Follow the guide below to configure Mi...
PROBLEM:
Is my ISP blocking port 25?
How to find out whether port 25 is blocked by your ISP?
SOLUTION:
This article explains how to find out whether your ISP is blocking
port 25 on your account.
TCP Port 25 blocking prevents any 3rd party outgoing ...
PROBLEM:
How do I determine the Recipient Validation status in MS Exchange 2007
& 2010?
Is Recipient Validation enabled in MS Exchange 2007 & 2010?
SOLUTION:
This solution is for Exchange Servers 2007 and 2010 and using the
anti-spam agent for exchan...
PROBLEM:
My email client will not connect to the outMail server?
I cannot send emails?
SOLUTION:
OPTION1
Please ensure you have set the correct server address, username and
password in your outbound SMTP server settings. If you need further
instructi...
IP addresses for the Outmail clusters are listed here for reference -
however, the canonical list is those listed in the DNS TXT record
spf.smtp-engine.com
* 209.143.135.163
* 89.106.178.4
* 87.106.189.53
* 87.106.145.58
* 212.227.20.70
* 21...
Problem:SMTP 4.4.1 Error when sending an email, What does it mean? Solution:SMTP 4.4.1 Error message indicated the recipients host is not responding. This could be due to a temporary issue with thier network or mail server. We recommend resending the emai...
Problem:
SMTP 5.1.1 Error when sending an email, What does it mean?
Solution:
SMTP 5.1.1 Error message indicates the email account doesn't exist at the organisation or domain the message was sent to.
PROBLEM:
SMTP 5.1.2 Error when sending an email, What does it mean?
SOLUTION:
SMTP 5.1.2 Error message indicates the domain name is incorrect or
doesn't exist in the address the message was sent to.
PROBLEM:
SMTP 5.2.2 Error when sending an email, What does it mean?
SOLUTION:
SMTP 5.2.2 Error message indicates the mailbox of the recipient has
reached it's storage limit and it is therefore unable to accept the
message for delivery.
Problem:
SMTP 5.7.1 Error when sending an email, What does it mean?
Solution:
SMTP 5.7.1 Error message indicates the recipient may have mailbox restrictions which mean the delivery of your email is not permitted.
PROBLEM:
What are the outmail message size limits?
What is a max size of a message?
SOLUTION:
outMail message size limit is set to 50Mb (MIME encode).
SO WHAT DOES THAT MEAN TO AN ACTUAL MESSAGE SIZE (TO SAVE ME WORKING
OUT THE MIME ENCODED SIZE)? ...
PROBLEM:
What are the outmail quota limits?
What is a max burst quota?
SOLUTION:
All outMail products have a daily quota however we appreciate that
from time to time you may need to send more emails in one day than the
stated quota. So outMail quotas ...
PROBLEM:
What are the limits for outMail?
What are the rate limits for outMail SMTP Mail Relay?
SOLUTION:
All outMail servers (SMTP SmartHost and Mail Relay) have the following
restrictions and limits.
_Maximum number of recipients is 200 per email_...
PROBLEM:
What are the SMTP settings for outmail?
SOLUTION:
Details for outmail are below
OUTGOING SERVER
mxXXXXXX.smtp-engine.com
As provided in your signup email
OUTGOING SERVER PROTOCOL
SMTP
OUTGOING SERVER PORT
25, 587, 2525 or 8025
...
PROBLEM:
I get a SMTP 4.5.0 Error when sending an email, What does it mean?
What does SMTP 4.5.0 Error mean when sending emails?
SOLUTION:
SMTP 4.5.0 Error message is generated by outMail when you have
exceeded your quota.
The SMTP 450 error w...
PROBLEM:
What does SMTP 554 5.7.1 mean?
Resolve error message "Recipient address rejected: You have exceeded
your quota"
SYMPTOM:
Do you see SMTP Error message like the below?
Subject 'Some email subject' Server Error: 554 Server Response: 554
...
Problem:What does SMTP mean?Solution:SMTP is an abbreviation of Simple Mail Transfer Protocol. In other words, SMTP describes the standard system that is used when your email is sent out into the world. For more information please see en.wikipedia.org/wik...
PROBLEM:
What is a NDR (Non delivery report)?
SOLUTION:
In the Internet's standard e-mail protocol SMTP, a BOUNCE MESSAGE,
also called a NON-DELIVERY REPORT/RECEIPT (NDR), a (failed) DELIVERY
STATUS NOTIFICATION (DSN) MESSAGE, a NON-DELIVERY NOTIF...
PROBLEM:
What is SMTP and understanding the error codes
SOLUTION:
Ever wondered why your emails don't send or your email marketing
campaign fails and all you're left with is something called an SMTP
error code and a short meaningless message?
B...
Problem:What ports does MS Exchange use? Which TCP/UDP ports are used by Microsoft Exchange?Solution:This knowledgebase articles details the TCP and UDP ports used by MS Exchange 2003, 2007 and 2010.ProtocolPacket TypePortDescriptionLDAPTCP389Lightweight ...
Problem:
What ports does outMail use?
What SMTP ports does outMail use?
Solution:
This knowledgebase articles details the port that outMail uses to receive connections from its users.
By default SMTP email is sent using TCP Port 25 but some network ...
