Prolateral Consulting Ltd
Prolateral Consulting Ltd
Knowledgebase : General


I've connected my camera to my PC with a USB cable, but nothing has happened.


USB Cameras generally appear as 'Removable Storage' inside My Computer.

Cameras will always have a folder at the top level called DCIM.

Take a look at all the removeable storage devices in the My Computer screen - and one is likely to have a DCIM folder - the photos are likely to be in there.  They can then be copied to your PC like normal files.


The User has created extra folders under their Contacts folder in outlook, but can't select the email addresses of people in the new folder when sending email.


You can create folders with contacts in them, but they won't show up in the email address book list when you send an email.

You need to do the following:-

  1. Go to your Contacts area in Outlook.
  2. Right-click on the relevant contacts folder under 'My Contacts' and go to 'Properties'
  3. In the box which appears, select the Outlook Address Book tab and put a tick in the 'Show this folder as an Email Address Book' checkbox.

This folder will now be accessible when selecting email addresses.

Connecting an external users' laptop or PC to the company network is straightforward.

Unplug a network lead from an currently connected PC and plug it into the laptop instead.

On the laptop go to the 'Start' button, and select 'Run'

In the 'Open:' box type '\\server' (without the ' and note the \ and not / )

When prompted enter your usual username and password.

The server shared folders and printers will appear - files can be copied to or from the server directories in the usual manner.


User has inserted a USB drive and it says that the device has been detected, and/or there has been an audible indication of a USB connection; but there is no new drive in 'My Computer'.

User has a number of network drives in 'My Computer' with letters e.g. G: H: etc.


The USB drive is being allocated the same letter as a network drive; and the network drive is hiding the USB drive.


  1. Right-click on 'My Computer'
  2. Select 'Manage'
  3. Under the 'Storage' heading; click on 'Disk Management'
  4. In the upper half of the right hand panel one of the entries should be a USB mass storage device. This will have a drive letter the same as one of the network drives.
  5. Right-click on the USB device in the list and select 'Change Drive Letter and Paths...'
  6. Click on the 'Change...' button in the dialogue box which appears.
  7. Select a free drive letter from the pull-down list beside 'Assign the following drive letter'
  8. Click OK on 'Change Drive Letter or Path' window.
  9. Click OK on the warning box.
  10. Click OK on 'Changing Drive Letter and Paths' window.
  11. The drive has now been changed;  Close the Computer Management window.
  12. Verify the USB drive appears in your 'My Computer' window.


If you receive a file which has any of the following extensions:
  • xlsx
  • docx
  • pptx
and you don't have Office 2007 installed, the chances are that you won't be able to open or read them.

They are the new file-types associated with MS Office 2007, and are incompatible with earlier versions of MS Office.

Fortunately Microsoft saw sense (well - sort of) and have issued updates to MS Office 2000, XP and 2003 which will allow them to read/write these new version.

You can download the application by clicking on the link below:

..and then clicking the Download button and running the program that you download.


When clicking a link in an Outlook email message, a box entitled 'Locate Link Browser' appears instead of the webpage.


The window which popped up was looking for *.exe files, and was titled 'Locate Link Browser'.

Use the file browser to  point to C:\program files\Internet Explorer\iexplore.exe and click Open.

Internet Explorer should open up and show the relevant webpage.

Outlook seems to have lost its knowledge of what program to use -- once it has been reset it will remember it.

Copy C:\TT directory somewhere safe.

Uninstall IRIS
Reinstall from IRIS CD 8.5.5
Upgrade from IRIS CD 8.6.3
Upgrade from IRIS CD 8.7
Upgrade from IRIS ServicePatch 87SP3
Upgrade from IRIS ServicePatch 87SP4
Upgrade from IRIS ServicePatch 87SP5

Rename C:\TT\DATA and C:\TT\POSTING each to xxx.old

Copy DATA and POSTING directories to C:\TT\


In Sage Line 50 and Instant Accounts, there are one or two messages you may receive when you try to login.

"Username already in use" or "the program cannot connect you at this time"


There is nothing wrong with the program - You just need to delete the queue.dta file
You can do this by right clicking on the start button and click on explore

Go to the directory C:\Program Files\Sage\Accounts\ACCDATA and highlight the queue.dta file by clicking on it once and press the delete button on your keyboard. You should now login without any problems.

The reason you get this message is because the program didn't shut down properly the last time and it's thinks you are still logged in or you are logged in on another PC.


Dication or Transcription Footswitch is installed but doesn't seem to work.


There are two types of connectors for the dictation footswitches -- Serial and USB.

  • The serial connector has 9 small holes in a D-shaped plug, and two screws to hold it in the socket.
  • The USB connector is a 1/2" flattish metal connector with a slot in the end.

Inside the transcription application the correct footswitch needs to be selected:

  1. Go to Tools->Footswitch Settings.
  2. Make sure the correct type is selected. USB or Serial.
  3. If Serial is selected, the COM port should be COM1.
  4. Click OK
  5. The footswitch should now highlight the play/rewind arrows when pressed.

Step 1.

Using Exchange System Manager navigate to the 'Servers' container. Now drop down the 'Protocols' container. Next find the 'SMTP' protocol and select 'Default SMTP Virtual Server'. Right click on the default smtp virtual server and choose 'Properties'.

Step 2.

Click on the 'Outbound Security...' button. This is where you will enter the User ID (email address) and password of you were given. Choose 'Basic authentication'. Exchange 2003 uses the term Basic Authentication, whereas it really is SMTP AUTH to the rest of the internet community. The user name is case sensitive and the password is case sensitive.

Step 3.

This step is optional - and should be used if your ISP blocks outbound traffic on port 25.

Click on 'Outbound connections...' on the delivery tab. Change the port number to '587'. This port is an alternative message port, which will bypass any Transparent Proxies implemented by the ISP.

Step 4.

Click on 'Advanced' on the main delivery options tab. Your fully qualified domain name should be the domain that is appended to all of your outgoing mail. In order to get mail to relay through our servers you will need to setup the 'Smart host' . This is what tells Exchange to delivery all mail destined for the internet though our servers. Use '' for your smart host. All mail being delivered to the internet will be handed off to this smart host server. Click OK when completed.

Step 5.

After you've completed the above steps you will need to restart your SMTP service for all changes to take effect. Any mail that is currently in the queue might not take these new settings so you might need to send a new piece of mail to test it. After sending a test email you will want to check the outbound queue on Exchange to make sure that the mail did not get stuck in your outbound queue because of authentication errors. Navigate to the Server queue and click on any line that has pending messages and you will see error status at the bottom. You can see that this mail failed because of SMTP AUTH on the remote server. This means that the username and password that you've entered for relaying is not valid. Double check the user ID (email address) and password that you've configured and try again.

You will need to know your SMTPAUTH username and password to use this service, you will have had these sent to you by email.
  1. In Outlook Express go to Tools->Accounts...
  2. Select the Mail tab.
  3. Double click on the default entry in the list.
  4. A properties window will pop up; click on the 'Servers' tab.
  5. Enter in the 'Outgoing mail (SMTP) tab'
  6. Put a tick in the 'My server requires authentication; the Settings button will un-grey.
  7. Click on the Settings button; an 'Outgoing Mail Server' window will appear.
  8. Select the 'Log on Using' radio button.
  9. Enter your SMTPAUTH username in the 'Account name' field.
  10. Enter your SMTPAUTH password in the 'Password' field.
  11. Ensure that the 'Remember Password' box is ticked.
  12. Click OK to close this box.
  13. Select the 'Advanced' tab on the Properties window (currently showing the 'General' tab).
  14. Change the 'Outgoing mail (SMTP)' field from 25 to 587.
  15. Click OK to close the Properties window.
  16. Click Close to close the accounts window.