Knowledgebase: Clients Area
How do I cancel a service/product?

Problem:

How do I cancel a service/product with you?

Solution:

This article explains how to cancel a specific service with Prolateral. If you are a channel partner or reseller then this article is not for you.

  1. Login to the secure clients area at https://clients.prolateral.com
  2. Select the "My Products & Services" menu option
  3. From the list of services click on the "View Details" button of the service you wish to cancel.
  4. This will take you to a details page where you can click on the tab labelled "Management Actions".
  5. Then click on the option "Request Cancellation"
  6. Complete the Cancellation form and click submit.
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Disclaimer
The Origin of this information may be internal or external to Prolateral Consulting Ltd. Prolateral makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Prolateral makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.