Knowledgebase: dns-engine
I set up an MX record and my mail doesn't work, why?

Problem:

I set up an MX record and my mail doesn't work, why?

Solution:

The most common mistake is to set up an MX record, without setting up an IP address for the mail host.

For example you create a MX record called mail.example.com for the domain example.com but mail.example.com has no IP address

It's important to create an address record for mail.example.com aswell.

Note this record must be a A record and not a CNAME to another record.

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