Knowledgebase: outmail
My email client will not connect to the outMail server

Problem:

My email client will not connect to the outMail server?
I cannot send emails?

Solution:

Option1

Please ensure you have set the correct server address, username and password in your outbound SMTP server settings. If you need further instructions on this then please go back to support.prolateral.com and search for your client. E.g "outmail outlook" or "outmail exchange" or "outmail iPhone", etc..

Option2

Certain ISP's (Internet Service Providers) block TCP Port 25 going out of their networks. So try TCP Port 587 instead. If your ISP blocks both ports then raise a support ticket at support.prolateral.com and we can arrange for a different port to opened for you.

Summary of server details

Outgoing server

mxXXXXXX.smtp-engine.com

As provided in your signup email.

Outgoing server protocol

SMTP

Outgoing server port

25. 587. 2525 or 8025

Authentication Type

Basic Authentication

Username

As provided

Password

As provided

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