Knowledgebase: General
Transcription footswitch won't work or foot switch isn't working.

Problem:

Dication or Transcription Footswitch is installed but doesn't seem to work.

Solution:

There are two types of connectors for the dictation footswitches -- Serial and USB.

  • The serial connector has 9 small holes in a D-shaped plug, and two screws to hold it in the socket.
  • The USB connector is a 1/2" flattish metal connector with a slot in the end.

Inside the transcription application the correct footswitch needs to be selected:

  1. Go to Tools->Footswitch Settings.
  2. Make sure the correct type is selected. USB or Serial.
  3. If Serial is selected, the COM port should be COM1.
  4. Click OK
  5. The footswitch should now highlight the play/rewind arrows when pressed.
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